PRIVACY POLICY
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This Privacy Policy describes how MORIYA – Boutique Stay Osaka ("we," "us," or "our") collects, uses, and discloses your personal information in connection with our website, booking services, and your stay at our establishment in Osaka, Japan.
We are committed to protecting your privacy, handling your personal information responsibly, and complying with applicable laws, including the Japanese Act on the Protection of Personal Information (APPI).
1. Information We Collect
We collect personal information through direct interactions with you and automatically through your use of our website.
A. Information You Provide Directly
This information is primarily collected when you make a booking, use our contact form, or communicate with us directly (via email or phone). This may include:
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Identification and Contact Data: Name, email address, phone number, and postal address.
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Booking Details: Arrival and departure dates, accommodation preferences, payment information (processed via third-party providers), and details of accompanying guests.
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Communication Data: Content of messages and inquiries submitted through the contact form or direct email.
B. Information Collected Automatically
When you use our website, we automatically collect certain information from your device. This includes:
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Usage Data: IP address, browser type, operating system, pages viewed, time spent on pages, and referring URL.
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Tracking Data: Information collected via cookies and similar tracking technologies (see Section 5).
2. Purpose of Use for Personal Information
We use your personal information only for the following legitimate business purposes:
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Service Provision & Contract Fulfillment：To process and confirm your bookings, manage your stay, facilitate check-in/check-out, and fulfill accommodation agreements.
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Communication：To respond to your inquiries submitted via the contact form or email, and to send service-related notifications (e.g., booking confirmations, pre-stay information).
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Payment Processing：To process payments for your reservation and other services (Note: Payment card details are usually handled securely by third-party processors).
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Security & Safety：To ensure the safety and security of our guests and property, and to comply with legal requirements concerning guest registration in Japan.
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Marketing (Optional)：To send promotional materials or newsletters only if you have explicitly opted-in to receive them.
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Website Improvement：To monitor and analyze website usage, diagnose technical problems, and improve the user experience.
3. Disclosure and Sharing of Personal Information
We do not sell your personal information. We only share your data with third parties in the following limited circumstances:
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Service Providers: We may share information with third-party vendors who perform services on our behalf, such as booking engine providers, payment processors, IT service providers, and web hosting companies. These parties are contractually obligated to protect your data.
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Legal Compliance: When required to do so by law, court order, or governmental regulation (e.g., providing guest information to local authorities as required by Japanese law).
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Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new owner.
4. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, use, alteration, and destruction. These measures include data encryption, access controls, and secure data storage practices. While we strive to protect your data, no transmission method over the internet or electronic storage is 100% secure.
5. Cookies and Tracking Technologies
Our website uses cookies (small text files stored on your device) to collect usage data and improve functionality. We use cookies for:
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Necessary Purposes: Essential for the website to function (e.g., session management).
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Analytical Purposes: To understand how visitors use our site (e.g., Google Analytics).
You have the right to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
6. Data Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. Generally, booking data is kept for a period required by Japanese tax and commercial laws.
7. Your Privacy Rights (Access, Correction, Deletion)
Under the APPI and other applicable laws, you have the right to:
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Request Access: Obtain confirmation as to whether or not your personal data is being processed, and access to that data.
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Request Correction: Request the correction of inaccurate or incomplete personal data we hold about you.
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Request Deletion: Request the deletion or cessation of use of your personal data when we no longer have a legitimate basis for processing it.
To exercise any of these rights, please contact us at info@staykodama.com. We will respond to your request within a reasonable timeframe as required by law.
8. International Data Transfers
As we operate in Japan and may use cloud services or third-party booking platforms whose servers are located outside of Japan, your personal data may be transferred to and processed in countries outside of Japan. Where this occurs, we take steps to ensure your data is treated securely and in accordance with this Privacy Policy and applicable laws.
9. Children's Privacy
Our website and services are not directed at children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete the information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Effective Date" at the top of this policy will indicate when it was last revised. We encourage you to review this policy
11. Company Information and Contact
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Service Name: MORIYA – Boutique Stay Osaka
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Address: 2-8-7 Sannō, Nishinari Ward, Osaka 557-0001, Japan
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Phone: +81 80-9893-4957
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Privacy Inquiry Contact: info@staykodama.com
